When you order a product, you want to know that you’re going to get it when you need it. FSG’s centralized centers stock and ship the lighting products you need when you need it.
Large stocks in our MDCs reduce instances of back orders, and make sure products and supplies are on their way as soon as possible.
All shipments undergo triple-accuracy check; box-on-demand capabilities ensure properly-sized boxes for easier shipping and minimized transit damage; pallets wrapped in distinctive packaging for easy identification at your job site.
The Perfect Order Index
Was the shipment on time, was it complete, was it undamaged, and was it properly documented: that is the Perfect Order Index we use to judge our performance by how well we have served you.
We love your business
FSG relies on our Customer Care Center (CCC) and Master Distribution Centers (MDC) to deliver the products and supplies that power all of our tailor-made solutions. Completing the supply chain, from manufacturer to end user, is always a prospect fraught with potential problems. Our CCC and MDC teams love helping our customers navigate through and beyond these difficulties.
We Love Helping Customers
At FSG’s Customer Care Center and Master Distribution Centers, our guiding philosophy is that we love helping customers and we want them to always have a great buying experience, from the time they place an order to the moment their product is installed and improving their business. The FSG CCC and MDC teams live in the details so you don’t have to, and you can trust that your order – and your business – is always secure with Facility Solutions Group.
The Difference is the Details
Our MDCs carry a much larger inventory than normal warehouses, ensuring that more orders can be filled immediately upon placement, minimizing backorder delays. Each shipment undergoes a triple-accuracy check, and items are packaged in boxes created right there in the shipping center in order to provide a perfect fit that reduces shipping costs and potential for damage in transit. Every member of our CCC and MDC teams plays a vital role in making FSG’s supply chain perform at its best.
YOU DON'T HAVE TO BE AN EXPERT, BUT YOU CAN FEEL LIKE ONE
At FSG, we’ve put together this comprehensive guide to help you navigate the complicated world of commercial lighting products. Download our Commercial Lighting Buyers Guide today and feel like an expert without making the commitment that comes with actually being one!
Download Commercial Lighting Buyers Guide
IN IT FOR THE LONG HAUL
For more than 37 years, FSG has served customers of all sizes, and in all industries. From single store operations, to Fortune 100 enterprises, FSG has seen every type of facility and challenge.
Every FSG customer gets the benefit of our experience and knowledge in the solutions we provide. Get the peace of mind that comes from knowing you’re working with a partner that hasn’t just been there but has learned a thing or two along the way.
Our commitment to the solutions we provide is matched by our desire to see every business we work with succeed. That’s why FSG offers LightCare, our customizable and scalable warranty program.